We are happy to accept orders from customers outside New Zealand.

 

Please note that we can only ship to physical addresses. We cannot ship to PO Boxes or Private Bags.

International shipping costs are calculated individually for each order.

 

Please contact us by email to place your order. Once the shipping cost has been confirmed, we will email you the total cost of your order, including shipping.

 

Please make sure you provide a valid email address that you check regularly. We will not process or dispatch your order until we receive your reply confirming that you accept the quoted shipping cost.

If you do not receive an email from us within 3 days, please check your junk or spam folder, or contact us to confirm the status of your order.

 

All international orders are sent by airmail. Delivery to Australia usually takes approximately 3–7 business days, while delivery to other countries generally takes around 2 weeks.

Please note that any additional taxes, customs duties or other import charges imposed by the destination country are the responsibility of the customer.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

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Gifts

You can also place an order as a gift for a friend or family member.

If you would like your order gift-wrapped, we can arrange gift wrapping and include a message card with your own personal message.

Before we dispatch your order, we will email you to confirm the total cost, including airmail postage, for your approval.

 

Customs Declaration

If you are sending an order directly to a friend or family member as a gift, please note that we are required to declare the actual value of the goods on the customs declaration.

We are unable to declare a lower value or mark an item as having no commercial value.

 

Delivery Address

Please check your delivery address carefully before placing your order.

Raku cannot be held responsible for deliveries made to an incorrect or incomplete address.

If a parcel is returned to us because an incorrect or incomplete address was provided, the customer will be responsible for the cost of resending the parcel.

Please note that orders cannot be cancelled once they have been shipped.

 

Customs and Import Duties

All international shipments will include the required customs documentation, including a description of the goods and their declared value.

The customer is considered the importer of record and is responsible for ensuring that the goods can legally be imported into their country.

Any customs duties, import taxes or other charges imposed when the parcel arrives in the destination country are the responsibility of the customer.

Customs duties and import taxes vary from country to country. If you have any concerns, we recommend checking with your local customs authority before placing your order.