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lucky cat raku

SHOPPING GUIDE

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1. How to Place an Order

[1] Enter Your Information

Please check the quantity and price of the items you wish to purchase and enter the required information.

[2] Enter Your Delivery Address

Please enter the address where you would like your order to be delivered.

[3] Select Your Payment Method

Please choose from the payment methods listed under “Payment Methods.”

[4] Select Your Delivery Method

Please choose your preferred delivery method from the available options.

[5] Enter Additional Information

If you have any special delivery requests, please enter them in the comments or notes section.

[6] Confirm Your Order

Please check that all of your order details are correct. If everything is correct, proceed to place your order.

[7] Order Complete

Your order has now been successfully placed. An automatic confirmation email will be sent to the email address you provided when placing your order.

If you do not receive the confirmation email, please check your spam or junk mail folder.

If you still cannot find the email, please contact us.

 

2. Until Your Order Arrives

You will receive emails from us regarding your order and delivery.

These may include an automatic order confirmation, an order confirmation with shipping information, and a shipping notification with tracking details.

If we discover any issues with your order, such as incorrect order information or an item being out of stock, we will contact you separately.

[1] Order Confirmation Email

You will receive an automatic email confirming that your order has been successfully received.

[2] Order Processing / Confirmation

We will confirm your order details and provide information about the expected shipping date.

[3] Shipping Confirmation

Once your order has been shipped, we will send you a shipping confirmation email. Where available, tracking information will also be provided.

[4] Delivery

Your order will be delivered to the address you provided.

Please check your order when it arrives. Although we take every care to ensure the quality of our products, if your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We will review the situation and assist you accordingly.

 

Please note

  • Delivery times may vary depending on your location and the delivery service.

  • If an item is unavailable or there is an issue with your order, we will contact you as soon as possible.

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