CONTACT US
Q. Can I return or exchange an item?
A. If you receive an item that is defective, damaged, or has a manufacturing fault, we will be happy to offer a return or exchange.
Please contact us and provide the following information:
-
Name of the person who placed the order:
-
Product name:
-
Colour:
-
Description of the defect or issue:
-
Preferred resolution: Return or Exchange
Please note that we generally cannot accept returns or exchanges due to customer preference, such as an incorrect size or the item being different from what you expected.
Please carefully consider your purchase before placing an order.
If you have special circumstances or would like to discuss your situation, please contact us through our Contact Form.
For returns due to reasons attributable to the customer, the customer will be responsible for all return shipping costs and applicable fees.
Q. Can I change the delivery address?
A. If you need to change your delivery address, please contact us as soon as possible and provide the following information.
Requests must be made by 11:00 a.m. on the morning of the scheduled shipping date.
-
Order number
-
Full name
-
New delivery address
-
Phone number
Please note that we begin preparing your order for shipment once we have received and confirmed your order. Therefore, there is a limited time in which we can make changes.
Depending on the status of your order, it may already have been processed for shipment, in which case we may not be able to change the delivery address.
Thank you for your understanding.
Q. I’m getting an error when trying to complete my payment. What should I do?
A. If you encounter an error during the payment process, please try the following steps.
They may help resolve the issue.
Troubleshooting steps:
-
Make sure your browser and operating system are up to date.
-
Try using a different browser, such as Chrome, Safari, or Firefox.
-
If you have multiple tabs open in your browser, close all other tabs and try again.
-
Try completing your order on a different device.
-
Close and restart your browser.
-
Wait a while and try again later.
If the problem persists and there are no known system errors or service outages, your browser's cache may be causing the issue.
If your browser cache has not been cleared regularly, accumulated cached data can sometimes interfere with normal website functions. Clearing your browser cache and trying again may resolve the problem.
Contact Us
Please complete the required fields in the form below and submit your enquiry.
269 Emerson Street Napier
Ph: 06 835 9896
Monday - Friday 10:00am - 5:00pm
Saturday 10:00am - 4:00pm
Sunday, Public holidays 10:00am - 3:00pm